Refund policy

Last updated: 28 October 2026

Vibemast sells digital downloads, such as the Ship-It Kit. Nothing is posted to you, so this policy is short.

What you can get a refund for

If a paid pack does not work or is not as described on its product page, tell us within 14 days of buying. For example: the download link fails, the ZIP will not open, or files listed on the product page are missing.

How to ask

Email hello@vibemast.com within 14 days of your purchase. Include your order number and a short note on what went wrong. Screenshots help but are not required.

What happens next

We reply by email and try to fix the problem first, for example by sending a working download or the missing files. If we cannot fix it, we refund the full price you paid to your original payment method. Once a refund is sent, your bank or card provider can take up to 10 business days to show it.

Change of mind

A download cannot be taken back, so we do not refund a change of mind once the files have been delivered, unless the law says we must.

No physical returns

There is nothing to send back. Please do not post us anything.

The free mini pack

The mini pack is free, so there is nothing to refund. If its download does not work, email us and we will sort it out.

Your legal rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or any other consumer law that applies to you.

Contact

Vibemast
hello@vibemast.com